Privacy Policy

Overview

Transam Carriers Inc. is a Canadian asset-based trucking company located at 205 Doney Crescent, Concord, ON L4K 1P6. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through the Ship Direct site at ship.transamcarriers.com.

We aim to handle personal information in a way that is consistent with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

We collect information you choose to submit through forms on this site, including:

• Contact details such as your name, company, email address, and phone number.
• Shipment details such as origin, destination, equipment type, weight, commodity, pickup date, and notes you provide.
• Access-request details if you ask us to set up portal access or contact you about shipping with Transam.

We also collect limited technical and usage data when you visit the site, such as pages visited, referring pages, device/browser information, approximate location derived from IP address, and campaign attribution parameters. This may be collected through cookies, browser storage, Google Analytics 4, Cloudflare, and standard server logs.

How we use information

We use personal information to respond to quote and access requests, provide freight services, communicate with current and prospective shippers, maintain business records, improve the site, understand marketing performance, protect the site, and comply with legal obligations.

Cookies and analytics

This site uses Google Analytics 4 to understand how visitors use the site and how marketing campaigns perform. Google may set analytics cookies or use similar technologies. You can control cookies through your browser settings and can use Google's Analytics opt-out browser add-on where available.

We also use Cloudflare for site performance, security, and traffic analytics. Cloudflare may process technical request data, including IP address and browser metadata, to deliver and protect the site. Some Cloudflare security functions are necessary for the site to operate reliably; you can limit non-essential storage through your browser settings.

How we share information

We do not sell personal information. We share information only as needed with service providers who help us operate the site, analytics, hosting, security, customer communications, and our shipper portal. We may also disclose information if required by law, to protect our rights, or in connection with a business transaction involving Transam Carriers Inc.

Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including responding to requests, providing services, maintaining business and legal records, resolving disputes, and meeting legal or regulatory obligations.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No website, email, or online transmission is completely secure, so please avoid sending sensitive information that is not needed for a quote or access request.

Your rights under PIPEDA

Subject to limited exceptions, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete. We may need to verify your identity before responding. To make a request, contact us using the information below.

Cross-border data

Because Transam provides Canada-US transportation services and uses service providers that may operate in Canada, the United States, or other jurisdictions, personal information may be processed or stored outside your province or outside Canada. When information is processed in another jurisdiction, it may be accessible to courts, law enforcement, or government authorities in that jurisdiction.

Children

This site is intended for business users and is not directed to anyone under 18. We do not knowingly collect personal information from children through this site.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of the page shows when this version took effect. Material changes will be posted on this page.

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